TNC Community
Crysler Center
12404 E. US 40 Highway
Independence, MO 64055
(816) 373-5060
Individual Outcomes
TNC has developed a “Individual Based Outcomes Management Plan” (the latest quarterly report is available upon request) with a focus on quality of service and safety. The Plan measures results primarily through participation and satisfaction rates. Satisfaction surveys are completed with clients and their guardians and/or family members. Satisfaction surveys are also sent to TNC employees and to a variety of other community stakeholders. Results of these surveys are incorporated into Quarterly Measurement & Management Reports and are then distributed to the TNC stakeholders. TNC management uses the results of this report to determine how services provided can be enhanced and/or improved and to direct the organization toward changes as needed to meet the needs of each individual client.
Objective: Individuals will have the choice to participate in community inclusion activities.
Goal:To increase consumers served participation percentage 2% each quarter.
Objective: Individuals will reside in a safe and healthy environment.
Goal: Reduce the percentage of reported incidents on persons served each quarter.
Goal: Reduce the percentage of reported medication errors on persons served each quarter.
Objective: TNC Community will be more efficient.
Goal: TNC Community will increase individual participation in community integration activities while maintaining staffing ratios.
Objective: Improve satisfaction of persons receiving services.
Goal: 90% of persons surveyed who report being satisfied with all areas surveyed.
Objective: Improve satisfaction of stakeholders.
Goal: 90% of stakeholders surveyed who report being satisfied with all areas surveyed.
TNC has developed a “Individual Based Outcomes Management Plan” (the latest quarterly report is available upon request) with a focus on quality of service and safety. The Plan measures results primarily through participation and satisfaction rates. Satisfaction surveys are completed with clients and their guardians and/or family members. Satisfaction surveys are also sent to TNC employees and to a variety of other community stakeholders. Results of these surveys are incorporated into Quarterly Measurement & Management Reports and are then distributed to the TNC stakeholders. TNC management uses the results of this report to determine how services provided can be enhanced and/or improved and to direct the organization toward changes as needed to meet the needs of each individual client.